Iceberg´s 360° support spectrum

How Iceberg can help you with 360° feedback?

The following levels of support are purely indicative – you are free to choose for yourself just how much support and involvement from Iceberg you want.

Support service

One of the great attractions of our 360º tools is their ease of use, so if you just want to get on with the job yourself the minimum level of input you will require from us is:

• Setting up and customising the questionnaire to meet your specific requirements
• Setting up and customising the report format
• Providing user notes and guidelines

Guidance and administration service

If you want some extra help in managing the process internally, we can provide the core support service but help by:

• Advising on how to conduct participant and rater briefings
• Chasing and monitoring progress
• Producing individual reports for each participant
• Advising on how to deliver the feedback to the participants

Project management service

Very often, a 360º project is part of a bigger programme of HR activity, which is why many clients prefer to make full use of our experience and resources by having us manage the project for them while they use their internal resources to focus on other core business activities. This gives the project sponsor all the benefits of Iceberg’s practical advice and expertise while the participants and raters are reassured by using an independent, private, confidential and anonymous service.

Iceberg’s support at this level can involve:

• Creating a competency framework to measure specific behaviours (if one doesn’t already exist and you wish to customise the tool)
• Setting up and customising the questionnaire to meet your specific requirements
• Setting up and customising the report format
• Providing user notes and guidelines
• Conducting participant and rater briefings
• Chasing and monitoring progress
• Producing individual reports for each participant
• Training on giving and receiving feedback
• Delivering one-to-one feedback to the participants
• Producing composite reports for teams and giving team feedback

Follow-up services

At Iceberg, we never lose sight of the bigger picture. A 360º feedback project isn’t an end in itself and with all the resources of our parent companies at our disposal (Maximum Performance, the specialist performance management consultancy, and The In-House Training Company) we would be delighted to help you in whatever further interventions might be appropriate, including:

• 360º feedback project review
• Review of personalised development and action plans
• Follow-up team or one-to-one coaching
• Larger-scale training and change management support programmes

To determine what level of service would best suit your particular situation, call us now on 0870 4287986 to discuss it or to arrange a no-obligation meeting.